Refund and Returns Policy
The DNA Company stands firmly behind its science and its services. We have a commitment to excellence in the health and wellness space.
Priority ONE is client care. Therefore, if at any time, prior to receiving your product, you choose to cancel, you may do so for a refund. We will refund your money, less the processing fee we pay to the credit card processing company.
To be eligible for your refund, your cancelation must be received prior to the product being sent from our cleanroom environment.
To start your process, contact us at clientcare@thednacompany.com. If your product has been opened, we are sorry, but a return will not be processed.
Please note:
If you are requesting a cancellation:
- You must do so before the product has left the facility.
- Once opened, there is no refund.
If you are unsatisfied with your experience with The DNA Company, please contact our client support team. Our commitment to excellence is second to none!
This Agreement states the terms which apply to your use of The DNA Company Program (as defined below).
1. Definitions
“Program” means The DNA Company’s products (including custom compounded nutritional supplements, genetic testing, clinically guided wellness and health plans, coaching plans, and other products which may be recommended for you by a health care provider), software, services, mobile application, and website (including text, graphics, images, and other material and information) as accessed by you from time to time.
“The DNA Company” means The DNA Company, Inc., whose principal place of business is at 650 E. Parkridge Ave., Suite 109, Corona, CA 92879, and all affiliates and entities under common ownership with The DNA Company.
2. Acceptance of Terms
2.1 Your use of The DNA Company’s Program (excluding any services provided by The DNA Company under a separate agreement) is subject to the terms set out in this Agreement. This Agreement applies to any use of the Program, including (a) submitting a saliva sample for genetic and DNA extraction, processing, and analysis; (b) The DNA Company process of linking genome data to nutritional information; and (c) obtaining nutritional supplements through the Program. To subscribe and use any of the testing, supplements, and/or Programs, you must first agree to the terms of this Agreement. You may not subscribe and use the Program if you do not accept the terms of this Agreement. You acknowledge and agree that you accept the Agreement by subscribing or using the Program. We may also ask that you expressly accept this Agreement by executing a copy. In addition, when using any Program offered by The DNA Company, you shall be subject to any guidelines or rules applicable to such programs and services. All such guidelines or rules are hereby incorporated by reference into this Agreement. The DNA Company also may offer other programs and services from time to time that are governed by different agreements or terms of service.
3.Description of Programs
3.1 The DNA Company has multiple programs and products. The 360 Program includes access to The DNA Company personal genotyping services, including the collection and analysis of your saliva sample, and the provision of a nutritional supplement program based on an analysis of your personal genome and other personal information you may provide to us. Unless explicitly stated otherwise, each new feature that augments or enhances the current Program shall be subject to this Agreement. You acknowledge and agree that the Program is provided “AS-IS”, unless otherwise required by provincial or territorial law, and is based on the current state of the art of genetic research and technology in use by The DNA Company at the time of the purchase or subscription. As research progresses and scientific knowledge and technology evolve, The DNA Company will be constantly innovating to provide the best possible experience for its subscribers.
The Subscription model (when available) provides The DNA Way subscription service is a personalized program that provides ongoing live support, guidance, and education to help you achieve your health and wellness goals, and to help better utilize your genetic insights.
Certified health coaches, clinicians, and our CEO, collaborate closely with you to help make sustainable lifestyle changes, guided by your DNA to support your physical, mental, and emotional well-being.
This one-of-a-kind subscription program offers tiered pricing options to fit any set of needs and budget, making genetically optimized health accessible for all. Experience 1-on-1 coaching calls, exclusive webinars, personalized emails, customized nutrition, and fitness plans driven by YOUR genetic blueprint, additional DNA Company product discounts, and access to a 24/7 non-emergent nurse’s hot line. Our program offers an unparalleled level of support to ensure that you have all the tools necessary to become your best self. Three plan levels are detailed on the shopping part of the site.
The Wellness programs are clinically driven by your genetic results. Pricing details and plans in the shopping part of the site.
Black Label custom curated supplements are designed based in part on genetics. The testing can drive the formulation. Each formulation is specific to the consumer’s biometric and demographic data. The level of customization and personalization makes it so these products cannot be returned or reused by another consumer. Therefore, at no time will a refund be given on the Black Label Supplements.
3.2 You acknowledge and agree that the form and nature of the Program which The DNA Company provides may change from time to time without prior notice to you. As part of this continuing innovation, you acknowledge and agree that The DNA Company may stop (permanently or temporarily) providing some of the Program (or any features within the Program) to you or to subscribers at The DNA Company’s sole discretion, without prior notice to you. Subject to Articles 4 and 5, you may stop using the Program at any time by informing The DNA Company in writing of your desire to do so.